Getting stranded on the road is stressful enough without adding confusion or mistakes when calling for a tow truck. Whether your vehicle broke down unexpectedly or you were involved in an accident, knowing what to do, and what not to do, can make the process smoother and safer. We at Speedway Towing & Roadside Assistance would like to discuss the common mistakes to avoid when calling a tow truck with you today.
Not Having Clear Location Details Ready
One of the biggest delays when calling a tow truck comes from unclear or incomplete location information. If you don’t know exactly where you are or fail to provide clear landmarks, the towing company may take longer to find you. Always try to note your exact GPS coordinates or mile marker, nearby street names, or recognizable landmarks. If possible, use your smartphone’s location-sharing feature to send your exact location to the towing dispatcher.
Failing to Verify the Tow Company’s Credentials
Unfortunately, not all tow truck operators are created equal. Some may overcharge, delay service, or even damage your vehicle. Before confirming your tow, verify that the company is licensed, insured, and reputable. Check online reviews or ask for recommendations from trusted sources. A legitimate towing company will be transparent about their fees and response time. Avoid choosing the first company that answers the phone without verifying their background.
Not Communicating Your Vehicle’s Details
When you call for a tow, be sure to provide your vehicle’s make, model, year, and condition. This helps the towing company send the right equipment and truck for the job. For example, towing a motorcycle requires different gear than towing a heavy-duty pickup truck or a luxury vehicle. If you don’t communicate these details upfront, you risk delays or damage during the tow.
Ignoring Safety While Waiting
Once you’ve called for a tow, don’t forget about your safety. Stay inside your vehicle if you’re on a busy highway and it’s safe to do so, or move to a safe area away from traffic if you have to exit. Use your hazard lights and, if you have them, reflective triangles or flares to alert other drivers. Avoid standing near the road or behind your vehicle, where passing traffic could pose a danger.
Not Asking About Pricing & Payment Options
Tow truck fees can vary widely based on distance, time of day, and vehicle type. Before the tow truck arrives, ask for an estimate of the cost, including any additional fees such as after-hours charges or mileage. Also, confirm which payment methods the company accepts, cash, card, or insurance billing. Having this information upfront prevents surprises and helps you plan your next steps after the tow.
Towing & Roadside Assistance in Irving, Fort Worth, Arlington, Carrollton & Plano Texas
Calling a tow truck doesn’t have to be a stressful ordeal. By avoiding these five common mistakes, you can ensure faster service, protect your vehicle, and stay safe while waiting. If you’re ever in need of towing assistance, choose a trustworthy, experienced company that values clear communication and customer care. Call Speedway Towing & Roadside Assistance when you are in need of towing services in the Greater Irving, TX area.
